Introduction
Your Physical Presence
First Impressions
Posture
Your Voice and Language
Your Appearance
Dressing for Work
Being in Style
Scents for Men and Women
Footwear and Accessories
What to Avoid
Meeting People
Projecting the Right Image
The Handshake
Introductions
Business Cards
Attending Large Events
Names and Titles
Breaking the Ice
Formal Invitations
Going Beyond Basic Courtesy
The Essentials
Showing Respect
Relations Between the Sexes
Dealing with Rudeness and Complaints
Coming and Going
Cellphones and PDA's
Correspondence
Business and Social Meals
The Right Start
Ordering Your Meal
The Buffet Table
During the Meal
Toasting and Alcohol
At the End
Restaurants
Picking the Right Restaurant
Making Reservations
When You Arrive
Dealing With the Wait-Staff
Restaurant Conduct
Paying the Bill
Precautions — Bars and Clubs
Wine
The Basics
Ordering Wine at Restaurants
Wine Service
Decanting Wines
“Bad” Wine
Saké
Table Manners
The Start
Place Settings
Cutlery
Bread
Soup
Salt and Pepper
Eating and Drinking
Other Table Manners
Chopsticks
Tipping
Conclusion
List of Illustrations
Acknowledgments
About the Author
Introduction
PART ONE — INTRO
Securing the Right Job
Get Started
Doing a Personal Inventory
Personal Worksheets
Lifelong Network
The Best Opportunities
Serious Research Required
Online Job Searches
What to Avoid
Your Résumé
Getting Your Résumé Noticed
Résumé Format and Content
Other Recommendations
Making Contact
The Covering Letter
Preparing for the Job Interview
Having a Successful Interview
The Start
Interview Questions and Answers
Dealing With Compensation Issues
The End of the Interview
Phone Interviews
After the Interview
Your Follow-up
Assessing the Interview
References
The Job Decision
Internships
Other Resources
PART TWO — INTRO
Doing Your Job Effectively
Your Work Philosophy
The Start
The First 30 Days
The Next 60 Days
After Three Months
Getting Results
Results Blockers
Results Boosters
Making Decisions
Handling Stress
Stress Makers
Stress Busters
Dealing With a “Bad Boss”
Imperatives for Success
The Role of Luck
Humility
PART THREE — INTRO
Supervising with Confidence
Prepare Yourself
First Steps
Hiring
Using a Hiring Committee
Finding the Right Candidates
The Interview
Checking References
The Right Start for New Hires
Motivating
Achieving Top Performance
Goals and Objectives
Build on Strengths
Demonstrating Leadership
Delegating / Empowering
Performance Reviews
Major Challenges / Task Forces
Firing
Addressing Poor Performance
The Termination Meeting
Resignations
Exit Interviews
Need for Balance
PART FOUR — INTRO
Handling Other Work Issues
Asking for a Raise
Reasons for a Raise
Influencing Factors
Timing
Preparation
Negotiations
The Company Party
Work Romances
Sexual Harrassment
Resigning
The Best Business Books
Conclusion
Appendix 1. Personal Worksheet Sample
Appendix 2. Résumé Sample
Appendix 3. Covering Letter Sample
Acknowledgments
About the Author
Introduction
The Art of Listening
Be an Active Listener
Anti-Listening Behavior
Get It Right
The Art of Conversing
Conversation Makers
Conversation Breakers
Being Negative or Critical
Apologies
Other Advice
Business Meetings
All Business Meetings
Your Meeting Conduct
Informal Meetings
Formal Meetings
Videoconferencing
Chairing Meetings
Organizing the Meeting
The Start of the Meeting
Meeting Procedures
Other Meeting Recommendations
Negotiating
Excellent Negotiators
Before Negotiations Start
The Beginning
Strategies and Tactics
The Agreement
Ethics in Negotiations
The Ten Commandments
Other Sources
Written Communications
Basic Principles
Organization and Format
Style
Word Usage and Grammar
Edit and Revise
Business Letters
Memos and Reports
Handwritten Notes
Other Sources
Telephone and Faxes
Placing Calls
Taking Calls
Leaving Messages
Telephone Manners
Meetings
Faxes
E-Mail
Basic Principles
Sending E-Mails
E-Mail Content
E-Mail Cautions
Signing Off
Computer Security
Instant Messaging
Social Media
Speeches and Presentations
The Invitation
The Purpose
Preparation
Writing the Speech
Audiovisual Aids
Before the Speech
Giving the Speech
Questions and Answers
Presentations
International Speeches and Presentations
Feedback
Dealing With the Media
Different Goals/Different Planets
Initial Contact
Preparation
During the Interview
Staying Out of Trouble
Television
Conclusion
Acknowledgments
About the Author
Introduction
The Right Mind-Set
Follow Your Passion
Healthy Relationships
Relationship Boosters
Relationship Blockers
Personal Communications
Friends
Lasting Friendships
Couples
Wanting to be a Couple
Dating
Online Dating
Dead-End Relationships
Marriage
Achieving Happy Marriages
Weddings
Family
Children
Teenagers
Ethics
“
Success
”
Your Mental and Physical Wellness
Nutrition
Overweight
Sleep
Doctor Recommendations
Medical and Health Info
Reading and Texting While Walking
Keep Financially Fit
Faith
Dare to Be an Independent Thinker
Become an Interested Individual
Internet News
Read Books
Education Smarts
Holidays
Giving Back
Conclusion
Acknowledgments
About the Author
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