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MAKE THE RIGHT IMPRESSION
list of illustrations
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Figure 1: Shaking hands
Figure 2: Getting the server’s attention
Figure 3: A place setting
Figure 4: Holding the knife
Figure 5: Holding the fork when also using a knife
Figure 6: Holding the fork when used by itself
Figure 7: Cutting and eating with a fork and knife
Figure 8: Eating with a fork while the knife is resting on the plate
Figure 9: Eating with a dessert fork and spoon
Figure 10: Placement of fork and knife when finished eating (same as dessert fork and spoon)
Figure 11: Placement of fork and knife when pausing while eating (same as dessert fork and spoon)
Figure 12: Buttering bread on a bread plate
Figure 13: Squeezing a lemon
Figure 14: The correct way to hold a cup
Figure 15: Holding chopsticks
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CONTENTS
Introduction
Your Physical Presence
First Impressions
Posture
Your Voice and Language
Your Appearance
Dressing for Work
Being in Style
Scents for Men and Women
Footwear and Accessories
What to Avoid
Meeting People
Projecting the Right Image
The Handshake
Introductions
Business Cards
Attending Large Events
Names and Titles
Breaking the Ice
Formal Invitations
Wedding Presents
Going Beyond Basic Courtesy
The Essentials
Showing Respect
Relations Between the Sexes
Dealing with Rudeness and Complaints
Coming and Going
Cellphones and PDA's
Correspondence
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Business and Social Meals
The Right Start
Ordering Your Meal
The Buffet Table
During the Meal
Toasting and Alcohol
At the End
Restaurants
Picking the Right Restaurant
Making Reservations
When You Arrive
Dealing With the Wait-Staff
Restaurant Conduct
Paying the Bill
Precautions — Bars and Clubs
Wine
The Basics
Ordering Wine at Restaurants
Wine Service
Decanting Wines
“Bad” Wine
Saké
Table Manners
The Start
Place Settings
Cutlery
Bread
Soup
Salt and Pepper
Eating and Drinking
Other Table Manners
Chopsticks
Tipping
Conclusion
List of Illustrations
Acknowledgments
About the Author
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